---

Shipping Policy

At Maemoments, we are committed to delivering your order quickly and safely so you can enjoy your outfit as soon as possible.

Order Processing

All orders are processed within 1–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During high-volume periods, processing may take slightly longer. Customers will be notified if there are any significant delays.

Shipping Time

Estimated delivery times depend on your location:

• Within Nigeria: 2–5 business days
• International Orders: 5–15 business days

Please note that delivery timelines may vary depending on courier services, location accessibility, or customs processing for international orders.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details, allowing you to monitor the progress of your delivery.

Incorrect Address

Please ensure that your shipping address is accurate when placing your order. Maemoments is not responsible for orders delivered to incorrect addresses provided during checkout.

---

Returns & Exchange Policy

We want you to love what you wear. If you are not completely satisfied with your purchase, we are here to help.

To begin a return or exchange request, please contact us at:
info@maemoments.com

Eligibility for Returns

Items may be returned or exchanged within 7 days of delivery, provided that:

• The item is unworn, unwashed, and unused
• Original tags are still attached
• The item is in its original condition and packaging

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

• Worn or washed items
• Items with removed tags
• Sale or discounted items (unless defective)

Exchanges

If you require a different size, you may request an exchange within 7 days of receiving your order, subject to product availability.

Customers may be responsible for the cost of returning the item unless the item received was damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and arrange a replacement or refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

---

---